Broadband speed

[Lesley__66]

Hi

Can you look into my broadband. Speed has been poor for about a week and today has dropped again. Test done straight from router.

Thanks

[Debbie-TalkTalk]

Hi Lesley__66

The line test has not detected any faults and the line is in sync at 77.5mb.

What speed are you receiving when running a line test?

Thanks

Debbie

[Skynet_TX]

Hi @Lesley__66,

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds below that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.