Broadband unstable DG8041 frequent errors and reboots

[markgw]

Hi,

Over the last few days, my Router has been frequently rebooting and all I can find in the logs is the message:
[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

This is now happening several times an hour and makes the service completely unusable.

I tried the chatbot tests and resets yesterday - but no difference.

Can someone help get this fixed please?

[Debbie-TalkTalk]

Hi Mark

Thanks for your reply.

I'm just sending you a Private Message.

Debbie

[markgw]

Hi Debbie

No need for another router - now I am using the old cables, the new router connected and so far seems to be working fine (no drop outs or resets).

What about the 2 weeks of no usable internet?

Thanks

[Debbie-TalkTalk]

Hi Mark

I'm really sorry that the cables were faulty. Would you like me to send another router? (with new cables in)

Have you experienced any drops in connection since the new router has been connected?

[markgw]

I've achieved a connection.  Finally, after removing the new cables provided with the new router and switching back to the old cables.
The cables supplied are faulty - not good.

Time will tell I guess if the router solves the random drop outs.

What happens about the 2 weeks where I had unusable internet?

Thanks

[markgw]

Hi

Router arrived Friday. However, it just flashes orange and refuses to connect to the Internet.

All the wires are correct.

[Debbie-TalkTalk]

Hi Mark

I can see that our Warehouse Team have manually re ordered another router and you should receive this tomorrow.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Mark

I'm really sorry about this.

I have escalated this to our Warehouse Team and I will post back here as soon as I have further information.

Thanks

[markgw]

Hi

Still no sign of the router

Nearly 2 weeks of unreliable connection. Is there tracking on the package?

Thanks

[Michelle-TalkTalk]

Hi mark,

Ok no problem and please let us know how you get on.

Thanks

Michelle

[markgw]

Hi nothing yet. Might have arrived today I can check when I get home later.

[Debbie-TalkTalk]

Hi markgw

Did the router arrive over the weekend?

[Michelle-TalkTalk]

Hi Mark,

Ok thanks for confirming. Hopefully it will arrive today so we'll check back in with you first thing on Monday morning.

Thanks

Michelle

[markgw]

Hi Michelle

No. Nothing yet, so situation is still the same.

Mark

[Michelle-TalkTalk]

Hi mark,

Just checking back in to see if the router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Mark

Thanks for your reply.

The router is on its way and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Debbie

[markgw]

Hi Debbie

Yes please.

Thanks

[Debbie-TalkTalk]

Hi markgw

I will need to swap the router to a Sagemcon WIFI hub to resolve this issue. Are you happy for me to arrange this?

[Debbie-TalkTalk]

Hi markgw

Apologies for the delays. I'm speaking to the team now and I will post back this morning with further information.

Thanks

Debbie

[markgw]

Thanks Debbie,
Any news? Its now resetting every few minutes and since last week broadband has been effectively unusable.
I need an idea of the resolution time asap please.

[Debbie-TalkTalk]

Hi markgw

I'm really sorry about this.

Our Devices Team are working to fix this as soon as possible.

I will post back here as soon as I have further information.

Thanks

Debbie