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For queries about your TalkTalk broadband service.

can't sign in to lottery

lyntramp
Chat Champion
Private Message TalkTalk
Message 32 of 32

hi

can't sign in to lottery keeps saying i'm not in U.K.

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31 REPLIES 31

Message 1 of 32

Good morning,

 

Thanks for the update and please let us know how you get on.

 

Thanks

 

Michelle

 

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Message 2 of 32

Hi

I will try that. thank you. just tried the lottery and it worked today.

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Message 3 of 32

You could maybe try connecting the long cable to the new router, will that work?


Chris

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Message 4 of 32

Hi

just had another look at the phone socket and it does have a plastic clip but it is pushed right in to the socket but I can get it out but the cable is still not long enough  to reach from the router to the phone socket.

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Message 5 of 32

Hi lyntramp,

 

That seems strange. Could you post a photo of the telephone socket with the router cable attatched


Chris

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Message 6 of 32

Hi

received new router but cable to short to reach phone socket,present cable is just wired into phone socket and back of router I think this was done by B.T.

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Message 7 of 32

I've ordered a replacement router, it should be with you within a couple of working days


Chris

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Message 8 of 32

Hi

I don't have another router could you send me a replacement please my router is very old.

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Message 9 of 32

Morning,

 

Do you have a different router that you could test with? If not then I think we should send a replacement router for testing purposes.

 

Thanks

 

Michelle

 

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Message 10 of 32

hi

windows 10 I think. when I run windows network diagnostics it says your DNS server might be unavailable.

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Message 11 of 32

Edge is the Internet browser. If the operating system is Windows do you know which version?

Chris

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Message 12 of 32

hi

not really sure microsoft edge I think.I'm rubbish with computers .

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Message 13 of 32

OK thanks. Which operating system is it running?

Chris

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Message 14 of 32

Hi

it's my own personal desktop.

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Message 15 of 32

OK, thanks for trying that. Could there be some restriction on the device with the VPN? Is it a work laptop or your own personal laptop?

Chris

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Message 16 of 32

Hi

just tried logging in to the lottery on my sons laptop and it worked on that .

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Message 17 of 32

Have you tried signing into the Lottery on more than one device?

Chris

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Message 18 of 32

Hi

I am using a VPN but I turned it off and lottery still  won't work I have tried everything suggested.

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Message 19 of 32

Hi lyntramp,

 

Are you using a VPN?

Chris

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Message 20 of 32

hi

worked for a while now saying I am not in the U.K again.

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