Broadband

[PaulD02]

Haven’t had broadband since Thursday, apparently Openreach are supposed to be working on it, very little customer communication apart from a text. Shambles. 

[Debbie-TalkTalk]

Hi @PaulD02 

There are no additional updates from Openreach as yet but we should hopefully have more information later this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @PaulD02 

Openreach have added notes to say that they are working on the fault and that this is related to a bigger fault in the area.

I will keep checking for updates.

[Debbie-TalkTalk]

Hi @PaulD02 

Thank you for updating your Community Profile.

Openreach are currently working to resolve this fault. I will check on this again later this afternoon for additional updates from Openreach.

I can see that @Gliwmaeden2 has also linked to our auto compensation page.

[Gliwmaeden2]

@PaulD02, once the issue is resolved, automatic compensation would be applied c 30 days later, so take a look at how this works, here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[PaulD02]

Hi Debbie, I have added my details as requested, I have had a text saying it’s going to be fixed tomorrow now, I don’t have any faith in that as I received a text on Saturday saying the same, hopefully this will be reflected in my bill this month? 

[Debbie-TalkTalk]

Hi @PaulD02 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie