@Hekenhal, staff will probably send you a completely new router, as they can't send out power cables on their own. You'll need to return the current router in the returns bag they'll also send you.
They will need to identify your account. You must complete your community forum profile details for them to do this.
Add your Talktalk landline number / account number by going via your avatar/name; settings; Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
