We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Broken router

Sylviabeck21
First Timer
Private Message

on ‎05-12-2021 01:24 PM

Message 3 of 3

Hi my router is no longer coming on is there any way I can get a new router sent out 

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎07-12-2021 08:40 AM

Message 1 of 3

Hi Sylviabeck21

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎06-12-2021 11:44 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

© TalkTalk 2025