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Broadband help

For queries about your TalkTalk broadband service.

Broken router

Hayman247
First Timer
Private Message

on ‎28-11-2021 03:48 PM

Message 4 of 4

Hi , my router has given up. No lights, no power. How do I go about getting a replacement router? Cheers

Hay
0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Hayman247

on ‎29-11-2021 08:48 AM

Message 1 of 4

Hi Hayman247

 

I'm sorry to hear this.

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Hayman247
First Timer
Private Message

on ‎28-11-2021 06:39 PM

Message 2 of 4

Thank you, I've just filled all that out.

Hay

Gliwmaeden2
Community Star
Private Message TalkTalk

‎28-11-2021 05:48 PM - edited ‎28-11-2021 05:48 PM

Message 3 of 4

You need to complete your community forum profile details, @Hayman247, for staff to identify your account. 

 

Please add your Talktalk landline number in your personal information by going via your avatar/name; settings; launch profile wizard. 

 

Look out for a reply on here tomorrow. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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