Buffering After Upgrading From Fibre 35 To Fibre 65.

[keithabrown]

I recently upgraded from Fibre 35 to Fibre 65.  The problem I have is that when streaming or watching videos there is constant buffering. I didn't have this problem with Fibre 35.  I don't know if the problem is with the router or my PC.  I have cleared the cache and switched the router off and on but still have the problem.  Any suggestions how to resolve this problem much appreciated. Router is D-Link DSL - 3782. I have the problem using both Firefox and Chrome.    

[Debbie-TalkTalk]

Hi Keith

Thank you 🙂

Debbie

[keithabrown]

Hi Debbie

Only tried on PC up till now.  I will try watching one of the problem videos on my mobile and get back to you. 

[Debbie-TalkTalk]

Hi Keith

Thanks for confirming. Have you tested on different devices or only with the PC?

[keithabrown]

Hi Debbie

Yes wired connection to my PC. I have already returned the old router, cables etc. 

[Debbie-TalkTalk]

Hi Keith

I'm sorry to hear this.

Is this happening on wired devices?

[keithabrown]

Hi Debbie

Unfortunately the replacement router hasn't resolved the buffering problems when streaming or watching videos on certain websites. I think that in general pages are loading quicker but I still have the buffering problem as before.  There must be a different reason for the change since upgrading to Fibre 65. Someone has suggested trying a different browser.  I already have the same problem in Firefox and Chrome. Brave browser was suggested.

Keith

[Debbie-TalkTalk]

Hi Keith

How's the connection been over the weekend?

[Michelle-TalkTalk]

Morning,

Great thanks for confirming and we'll check back in with you on Monday to see how the connection has been over the weekend.

Thanks

[keithabrown]

Hi Debbie

I installed the new router this afternoon and will update you with the result.  Hopefully the buffering problem will be resolved. 

Keith

[Debbie-TalkTalk]

Hi Keith

Ok no problem, thanks for letting us know.

Debbie

[keithabrown]

Hi Debbie

Yes, the router was delivered yesterday. I need to liaise with my alarm company because when I install the new router they will have to reconnect all the alarm devices.  I expect to connect the router in the next day or so.  Once I have done it I will update you.

Thanks

Keith 

[Debbie-TalkTalk]

Hi Keith

How are you getting on, have you received the router?

Thanks

[Debbie-TalkTalk]

Hi Keith

No problem 🙂

Debbie

[keithabrown]

Thank you Debbie.

[Debbie-TalkTalk]

Hi Keith

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[keithabrown]

Hi

Yes please. Trying a replacement router is a good idea.  It might resolve the problem.

Thanks

[Michelle-TalkTalk]

Hi,

Ok, would you like us to send a replacement router for testing purposes to see how the connection compares? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[keithabrown]

Wired connection.  The buffering problem has only happened after speed increased.  No buffering ever prior to this change.

[Michelle-TalkTalk]

Morning,

I've run a test on the line which hasn't detected a fault and the connection stats look ok. Can I just confirm, do you experience the buffering when connected wired or wireless please?

Thanks

[keithabrown]

Have included my TalkTalk telephone number in my community profile as you requested.