For queries about your TalkTalk broadband service.
on 19-09-2024 06:42 PM
I am having exactly the same issue as a lot of people, everything was fine on the 12th September I could log on to my works VPN. Went to log on the 16th and couldn't log on to the VPN due to an error. Work IT engineers have checked my laptop and all is as it should be. Please someone from talktalk what is the solution??????????
on 24-09-2024 09:19 AM
Hi @SColeman12
Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.
Thank you
on 20-09-2024 07:44 AM
Hi @SColeman12
That's great, thanks for letting me know.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 20-09-2024 07:28 AM
All fixed thank you
on 20-09-2024 06:36 AM
Hi @SColeman12
Apologies for this.
I've made a change to your router firmware, please can you retest?
Thanks
Debbie
on 19-09-2024 07:13 PM
Yes it is a Sagemcom, few glad there's a fix thought I was going to have to go back into the office :-)!
on 19-09-2024 06:47 PM
Thanks for starting your own topic. Do you have a Sagemcom WiFi Hub? If so, a recent firmware update has affected a number of users and the support team should be able to fix this for you. Look for a response from them tomorrow morning.