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Broadband help

For queries about your TalkTalk broadband service.

My work laptop VPN no longer connects via my TalkTalk router wifi.

Munkydoctor
Visitor
Private Message TalkTalk
Message 11 of 11

My work laptop VPN no longer connects via my TalkTalk router wifi.

I need to log on to a VPN for work from home.

I have a Sagemcom FAST F5364-3.T8 router.

Is there a way to get this to work please?

Fraser crosbie
0 Likes
10 REPLIES 10

Message 1 of 11

Hi @Munkydoctor 

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

 

Thank you

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Message 2 of 11

That's great, thanks for letting me know 🙂


Chris

Message 3 of 11

That's great thanks, problem seems to have been solved.

🤜

Fraser crosbie

Message 4 of 11

Thanks, could you please give it 10 minutes then retest


Thanks

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 11

That is what I thought. I have asked TT to downgrade it to V174 for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 6 of 11

SOFTWARE VERSION SG4K100202

Fraser crosbie
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KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 11

Don't worry about the firmware I bet it is V202. I have asked one of TalkTalk's support to pick your thread up and downgrade it to V174 for you. That is a temporary fix until the problem with V202 can be sorted.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Munkydoctor
Visitor
Private Message TalkTalk
Message 8 of 11

I am using the Cisco AnyConnect Secure Mobile Client.

not sure of the firmware, i will try to find out now.

 

Fraser crosbie
0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 9 of 11

Are you using the Cisco Anywhere Connect VPN client & is the router running V202 firmware?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi Munkydoctor,


Which VPN client are you using?

Chris

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