For queries about your TalkTalk broadband service.
on 19-09-2024 02:43 PM
My work laptop VPN no longer connects via my TalkTalk router wifi.
I need to log on to a VPN for work from home.
I have a Sagemcom FAST F5364-3.T8 router.
Is there a way to get this to work please?
Answered! Go to Solution.
on 24-09-2024 09:20 AM
Hi @Munkydoctor
Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.
Thank you
on 19-09-2024 03:08 PM
That's great, thanks for letting me know 🙂
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 19-09-2024 03:05 PM
That's great thanks, problem seems to have been solved.
🤜
on 19-09-2024 02:51 PM
Thanks, could you please give it 10 minutes then retest
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 19-09-2024 02:51 PM
That is what I thought. I have asked TT to downgrade it to V174 for you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 19-09-2024 02:50 PM
SOFTWARE VERSION SG4K100202
on 19-09-2024 02:48 PM
Don't worry about the firmware I bet it is V202. I have asked one of TalkTalk's support to pick your thread up and downgrade it to V174 for you. That is a temporary fix until the problem with V202 can be sorted.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 19-09-2024 02:46 PM
I am using the Cisco AnyConnect Secure Mobile Client.
not sure of the firmware, i will try to find out now.
on 19-09-2024 02:45 PM
Are you using the Cisco Anywhere Connect VPN client & is the router running V202 firmware?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 19-09-2024 02:44 PM
Hi Munkydoctor,
Which VPN client are you using?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences