My work laptop VPN no longer connects via my TalkTalk router wifi.

[Munkydoctor]

My work laptop VPN no longer connects via my TalkTalk router wifi.

I need to log on to a VPN for work from home.

I have a Sagemcom FAST F5364-3.T8 router.

Is there a way to get this to work please?

[Debbie-TalkTalk]

Hi @Munkydoctor 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[Munkydoctor]

That's great thanks, problem seems to have been solved.

🤜

[Chris-TalkTalk]

Thanks, could you please give it 10 minutes then retest

Thanks

Chris

[KeithFrench]

That is what I thought. I have asked TT to downgrade it to V174 for you.

[Munkydoctor · Accepted solution]

SOFTWARE VERSION SG4K100202

[KeithFrench]

Don't worry about the firmware I bet it is V202. I have asked one of TalkTalk's support to pick your thread up and downgrade it to V174 for you. That is a temporary fix until the problem with V202 can be sorted.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[Munkydoctor]

I am using the Cisco AnyConnect Secure Mobile Client.

not sure of the firmware, i will try to find out now.

[KeithFrench]

Are you using the Cisco Anywhere Connect VPN client & is the router running V202 firmware?

[Chris-TalkTalk]

Hi Munkydoctor,

Which VPN client are you using?

Chris