Can I get a new router?

[KathleenH]

I have had the same router for at least 10 years now and I think it has now finally given up the ghost and stopped working. It hasn't worked brilliantly for a while now and I'm not sure if that's because was so out-of-date or because it was dying. Anyway, it now won't work at all. I've tried resetting and switching off etc and nothing works. 

Can I get a new one please?

[Karl-TalkTalk]

Hi @KathleenH 

I'm showing the router delivered.  Please let us know here if you need assistance with anything else.

Regards,

Karl. 

[Debbie-TalkTalk]

Hi @KathleenH 

Have you received the router?

[Karl-TalkTalk]

Hi @KathleenH 

I've sent you a PM with the Tracking number for your router.

Thanks  

Karl. 

[Michelle-TalkTalk]

Good afternoon,

We'll check back in with you in 48hrs to see how you're getting on 🙂

Thanks

Michelle

[KathleenH]

That's wonderful. Thank you for the rapid response. 

[Debbie-TalkTalk]

Hi @KathleenH 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[ferguson]

You've come to the right place, the support team here should pick this up and respond tomorrow.