Can my neighbours wifi be effecting mine?

[Sophhh]

My wifi has been very temperamental for the past couple of weeks, it works and then goes through hours of not working repeatedly. I have talked to TalkTalk support and did a hard reset which had my wifi working for a few hours and then it’s gone back to no connection again. There doesn’t seem to be a problem with the line on talktalks end. My WiFi had been working great up until this problem, the only thing I can think it could be is that my next door neighbour (attached house) has recently moved in and had new wifi installed. Can anyone suggest anything as TalkTalk keep telling me to do hard reset and does it work but only temporarily. 

[Chris-TalkTalk]

Hi Sophie

Glad to hear that you've seen some improvement. The Fault ticket is still open and showing task in progress so looks like Openreach are still working on this

Chris

[Sophhh]

Hi Chris, 

No I haven’t heard from them yet, however my wifi is doing a lot better, only had one blackout yesterday and none so far today. Could it be possible they’ve already been out? 

Sophie

[Chris-TalkTalk]

Thanks. I can see that this has been logged out to Openreach for investigation, have you heard anything from them yet?

Chris

[Sophhh]

Hi Chris, I have done 

[Chris-TalkTalk]

Hi Sophhh,

Can you update your profile as Keith as requested and we'll be happy to take a look at this for you

Chris

[KeithFrench]

OK I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Sophhh]

I have yes, I’ve also done a hard reset, reset the modem too and it does all work but not for long until it does down again

[KeithFrench]

That sounds more like an issue between the eero and the internet, rather than WiFi reception. Have you tried turning the ONT off for at least 30 mins?

[Sophhh]

Hi Keith, 

Yes please I would really appreciate your help. It is an eero 6 and the model number is: N010001

When it happens the light is red or sometimes it’s still white but just doesn’t work. It is back on again now, but in a few hours will probably go down again, it seems to be better in the day than at night. I don’t have any wired connections, it’s all wireless ones. I’d love for you to send the guide please, thankyou! 

[KeithFrench]

Hi @Sophhh 

@Michelle-TalkTalk has asked me to help you. Which make/model of router do you have ?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Michelle-TalkTalk]

Morning,

@KeithFrench - would you be able to offer any advice on the wireless connection please?

Thanks

Michelle