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Broadband help

For queries about your TalkTalk broadband service.

Can not get in contact with TalkTalk

Timo12345
First Timer
Private Message
Message 4 of 4

Hello, 

I can't call you because your bot always disconnects after some time.
I am also not able to use your live chat, don't ask me why.
I am not a customer.
My name is Timo.
I am a new student and new tenant in ****. 
The tenant who lived here before had TalkTalk Wifi. 
I don't need that. 
So I want to cancel the contract or rather I don't want her contract or her wifi.
I will not pay for her wifi. 
Please confirm and tell me an email I can get in touch with you.

Thank you very much

Timo

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4
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Message 2 of 4

@Arne-TalkTalk, can @Timo12345 simply put in an order with another supplier which would alert the former tenant?

 

Might simply be an oversight by the account holder. 

 

@Timo12345, while it is in the previous tenant's name, you cannot be paying their bills. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi Timo12345

 

The named account holder has to contact us. 

 

Is that possible?

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