For queries about your TalkTalk broadband service.
on 05-08-2024 09:54 AM
Broadband has been down since yesterday morning. Cannot get hold of anyone to report issue at all. LiveChat does not work. Tried multiple browsers, turning off all adblockers/protection etc. Tried calling the number I found, only to be told by an automated message that the way to get help was online, and got sent a link to the same pages I'd already been trying.
Tuesday
I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.
Thanks
Michelle
Tuesday - last edited Tuesday
Hi Michelle
Since having the new router things had been more stable with the odd drop out.
However in the last week the speed has been dropping out again down to 3 and 4 mbps. This morning it is showing as 1mbps.
Can someone please review and sort this as it is not acceptable to pay for what is being delivered.
on 06-08-2024 06:51 AM
Morning,
I'm sorry for the delay. Is your connection now working since your last post?
Thanks
Michelle
on 05-08-2024 11:48 AM
Thanks Debbie - is there an incident reference number or anything like that I can refer to if I need to?
on 05-08-2024 10:50 AM
Hi @FaethAsh
Thank you. Our team have raised an incident for this and it is currently under investigation. We'll post back as soon as we know more.
Thanks
Debbie
on 05-08-2024 10:35 AM
Hi Debbie
I've added my name, but I don't have a TalkTalk landline number as I am on a Fibre 500 Data Only - but I've added my account number.
THanks
Sam
05-08-2024 10:06 AM - edited 05-08-2024 10:06 AM
Hi @FaethAsh
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie