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Broadband help

For queries about your TalkTalk broadband service.

Migrates from shell and now have now Wi-Fi at all. Router will not connect

Gemmajayb
First Timer
Private Message TalkTalk

on ‎09-09-2024 02:38 PM

Message 2 of 2

Got migrated from shell to talk talk and my wifi has stopped working*. a openreach engineer got sent out and send they would send a new router as they couldn’t find anything wrong. New router has come and it won’t connect to Wi-Fi still. Went on live chat and got told a manager would ring me in three working days. This was on the 29th and I still haven’t heard from them. What should I do now?

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-09-2024 03:07 PM

Message 1 of 2

Hi

 

Can you give us a call 0n 0345 172 0088 and request to speak to the Shell Migrations Team, and they will help.

 

Thanks  

Karl. 

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