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Broadband help

For queries about your TalkTalk broadband service.

Can't access the Internet gateway/192.168..1.1 anymore

NsingiL
Popular Poster
Private Message

on ‎25-09-2022 01:30 AM

Message 25 of 25

I used to be able to manage my broadband from the admin page but It suddenly stopped working for almost a year and the support team can't help 

Nsingi Luyinga
Labels:
0 Likes
24 REPLIES 24

NsingiL
Popular Poster
Private Message
In response to martswain

on ‎25-09-2022 04:14 PM

Message 21 of 25

I have tried resetting 2x but no change and my router is the HG633

Nsingi Luyinga
0 Likes

NsingiL
Popular Poster
Private Message

on ‎25-09-2022 04:11 PM

Message 22 of 25

I know there's a mistake in the title but if I type in 192.168.1.1 which used to use for years it says "this site can't be reached" 

Nsingi Luyinga
0 Likes

martswain
Philosopher
Private Message TalkTalk

on ‎25-09-2022 07:32 AM

Message 23 of 25

@NsingiL if you aren't actually typing that extra DOT between 168 and the first 1 as spotted by @Divsec , then what error message do you get ?

 

What router do you have ?

 

Have you performed a full reset using the recessed button ?

Divsec
Community Star
Private Message TalkTalk

on ‎25-09-2022 06:59 AM

Message 24 of 25

Hi @NsingiL if your title is a cut and paste of the address you have 1 too many ( .) 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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