Can't connect to my works VPN

[leedavidbaldwin]

I am unable to connect to my workplaces VPN.

The connection is fine when I go to other places I can access the internet.

My router is a Sagecom TalkTalk Wifi Hub.

Please help!!!

[Debbie-TalkTalk]

Hi Lee

Is this working ok now?

Thanks

[Debbie-TalkTalk]

Hi Lee

Sorry for the delay.

Are you still unable to connect this morning?

Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile.

Thanks

Debbie

[leedavidbaldwin]

please help!!!

[leedavidbaldwin]

turning off for 30 minutes did not solve the issue

[leedavidbaldwin]

this did not work 

[leedavidbaldwin]

no problem, i will do that now.

[Debbie-TalkTalk]

Hi Lee

Ok, please can you power down the router for a full 30 minutes and then test this again?

Thanks

[leedavidbaldwin]

The connection has failed again unfortunately.

[Debbie-TalkTalk]

Hi Lee

Thank you 🙂

Debbie

[leedavidbaldwin]

no problem!

[Debbie-TalkTalk]

Hi Lee

The firmware has now updated, please can you retest and let us know how you get on.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Lee

Thank you. I'm just updating your firmware, please leave the router switched on without being rebooted.

Debbie

[leedavidbaldwin]

Thank you Debbie I have now done this.

[Debbie-TalkTalk]

Hi Lee

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie