Broadband help

Suede · ‎11-12-2023

I keep getting told I haven’t paid but I have cancelled my broadband

Arne-TalkTalk · ‎12-12-2023

Hi Suede

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

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fr8ys · ‎11-12-2023

When (date) did you give notice of cancellation?

Did you phone or use chat or...

Please advise.

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Suede · ‎11-12-2023

I originally was going to transfer my broadband to a new address but then cancelled it

fr8ys · ‎11-12-2023

So staff can look into this can you give details of how and when you cancelled please?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Broadband help

Cancelled