Broadband help

Mharp123 · ‎27-03-2023

Hi,

I want to end my contract with you,

Have rang the helpline in the past,

To be asked to provide email and telephone number which I can't provide because I have changed both of these and can't remember the number/email address.

I do have my account number on my bank statements, but apparently this was no good to log into my account.

Please can you help?

Arne-TalkTalk · ‎30-03-2023

Hi Mharp123

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

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Gliwmaeden2 · ‎27-03-2023

@Mharp123, the email address should match the one that receives online bills.

If you go to the forum menu and then "help with your service" / Service Status Dashboard / Visit My Connection, when that loads, you should be able to see your Talktalk landline number at the top of the page.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

martswain · ‎27-03-2023

Plug in a handset and dial 17070 and your phone number will be read back.

Broadband help

Cancelling my contract