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Broadband help

For queries about your TalkTalk broadband service.

Cancelling my contract

Mharp123
First Timer
Private Message
Message 4 of 4

Hi,

I want to end my contract with you,

Have rang the helpline in the past,

To be asked to provide email and telephone number which I can't provide because I have changed both of these and can't remember the number/email address.

I do have my account number on my bank statements, but apparently this was no good to log into my account.

Please can you help?

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Mharp123

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

@Mharp123, the email address should match the one that receives online bills.

 

If you go to the forum menu and then "help with your service" / Service Status Dashboard  / Visit My Connection, when that loads, you should be able to see your Talktalk landline number at the top of the page. 

Gliwmaeden2, a fellow customer.
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martswain
Philosopher
Private Message TalkTalk
Message 3 of 4

Plug in a handset and dial 17070 and your phone number will be read back.

 

 

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