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Broadband help

For queries about your TalkTalk broadband service.

Message 8 of 8

Please add me to the long list of users who can no longer use Cisco AnyConnect to connect to my work VPN.

FYI the connection works fine when connecting via a mobile hotspot and started earlier this week. Before this had been stable for years.

7 REPLIES 7

Staff

Message 1 of 8

Perfect, thank you 🙂

Debbie

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Message 2 of 8

It's Cisco AnyConnect Secure Client v5.0.0.2075. The protocol is IKEv2/IPSec NAT-T. All IP4 traffic is tunneled.

As previously stated, fixed by whatever you did to the router.

Staff

Message 3 of 8

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks

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Staff

Message 4 of 8

I'm so glad to hear this.

If you do experience any further issues then please let us know.

Debbie

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Message 5 of 8

Thank you, now working

Message 6 of 8

Should it take over an hour to update? Just got a flashing orange light.

Staff

Message 7 of 8

Apologies for this.

I've made a change to your router firmware, please can you keep the router powered up whilst the firmware is updating. This should be updated within the next 15 minutes.

Thanks

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