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Broadband help

For queries about your TalkTalk broadband service.

Message 7 of 7

As per many other post, my Cisco AnyConnect VPN client will no longer connect. I know it is something to do with the router/modem as it connects fine over a mobile hotspot and other broadband connections. I have a Sagemcom F@ST 5364 with firmware version SG4K100202. I have tried adding multiple rules for or the usual VPN ports, turning off the firewall, and moving the device to the DMZ, none of which work. Other posts on this same subject suggest a firmware rollback to version 174 is the only solution. Please can you investigate and fix. Thanks.

6 REPLIES 6

Staff

Message 1 of 7

I'm so glad to hear this, thanks for letting me know 🙂

Debbie

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Message 2 of 7

Hi Debbie,

Yes thanks, VPN is now working again.

Staff

Message 3 of 7

Is everything working ok now?

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Staff

Message 4 of 7

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Debbie

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Message 5 of 7

Hi Debbie, I've updated my profile. Thanks.

Staff

Message 6 of 7

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

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