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For queries about your TalkTalk broadband service.

Message 5 of 5

I'm also having this issue. I spent an hour on the TT support chat yesterday and they turned off my HomeSafe but that hasn't made any difference. If the solution is something that I can change myself please can someone post what that is? If the fix requires TT support please can someone contact me asap??? Thanks.

Woody_

4 REPLIES 4

Staff

Message 1 of 5

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

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Staff

Message 2 of 5

That's great, thanks for letting me know.

Debbie

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Message 3 of 5

Whatever you did Debbie seems to have solved the problem. Thanks so much.

Woody_

Staff

Message 4 of 5

Apologies for this.

I've made some changes this morning. Please can you retest?

Thanks

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