Cisco AnyConnect workplace VPN

[erinmay3]

Unable to connect to my workplace VPN, last able to connect on Friday 13th, haven’t been able to connect yesterday or today. Router was reset and no change. Ethernet cable doesn’t work. I can connect to the vpn using my mobile hotspot so it’s broadband that’s the issue. IT tried everything on their end and everything looks okay.

[Debbie-TalkTalk]

Hi @erinmay3 

Perfect, thank you 🙂

[erinmay3]

IKEv2/IPsec NAT-T

5.0.03072 

[Michelle-TalkTalk]

Hi @erinmay3 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks

Michelle

[Michelle-TalkTalk]

Hi steve,

Did you create a separate topic as I can't see this?

Thanks

Michelle

[steve_optiko]

Done 🙂

[Michelle-TalkTalk]

Hi @steve_optiko 

I'm sorry to hear this. Please can you create a separate topic and we can look into this for you.

Thanks

Michelle

[steve_optiko]

Hi, my partner is having the same issue. She has not been able to connect for a day or two using Cisco Anyconnect. Can you help please?

[Debbie-TalkTalk]

Hi @erinmay3 

I'm so glad to hear this, thanks for letting me know.

[erinmay3]

Hi @Debbie-TalkTalk this is working now thank you

[Debbie-TalkTalk]

Hi @erinmay3 

I've made a change, please can you retest this morning?

[Debbie-TalkTalk]

Hi erinmay3

Apologies for this. I will speak to our Devices Team now.

[erinmay3]

Hi @Chris-TalkTalk i have just retested but still not working 

[Chris-TalkTalk]

Hi erinmay3,

Our Devices team have made some changes, can you please retest and let us know how you get on

Chris

[Michelle-TalkTalk]

Hi @Stoney3 

Our Devices Team are still working to resolve this, however if you could create your own topic then we can also raise this over for you too to our Devices Team.

Thanks

Michelle

[Stoney3]

Any update on this, or a link to more information? 

[Debbie-TalkTalk]

Hi @erinmay3 

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks