AnyConnect VPN not working

[DaveLock]

In common with many others, since Monday (16th ?) I can't connect to my work VPN via TalkTalk.  Based on other threads, this issue can be solved with a router firmware update (or rollback ?) - is this the solution in all cases ?

[Debbie-TalkTalk]

Hi @DaveLock 

Perfect, thank you 🙂

[DaveLock]

My AnyConnect VPN is reported as version 5.1.4.74, and Protocol as IKEv2/IPsec NAT-T.

[Debbie-TalkTalk]

Hi @DaveLock 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

[Debbie-TalkTalk]

Hi @DaveLock 

I'm so glad to hear this, thanks for letting me know.

Debbie

[DaveLock]

Seems OK, AnyConnect can now ... connect.

[Debbie-TalkTalk]

Hi @DaveLock 

Please can you retest and let us know if everything is working ok now?

Thanks

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[keithlondon92]

Any chance you can pass my one to the same team please for a fix?

[Karl-TalkTalk]

Hi

I've passed this across to our devices teams to fix in the interim.

Thanks  

Karl.