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Broadband help

For queries about your TalkTalk broadband service.

AnyConnect VPN not working

DaveLock
Repeat Guest
Private Message TalkTalk
Message 10 of 10

In common with many others, since Monday (16th ?) I can't connect to my work VPN via TalkTalk.  Based on other threads, this issue can be solved with a router firmware update (or rollback ?) - is this the solution in all cases ?

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9 REPLIES 9

Message 1 of 10
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DaveLock
Repeat Guest
Private Message TalkTalk
Message 2 of 10

My AnyConnect VPN is reported as version 5.1.4.74, and Protocol as IKEv2/IPsec NAT-T.

Message 3 of 10

Hi @DaveLock 

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

 

Thank you

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Message 4 of 10

Hi @DaveLock 

 

I'm so glad to hear this, thanks for letting me know.

 

Debbie

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DaveLock
Repeat Guest
Private Message TalkTalk
Message 5 of 10

Seems OK, AnyConnect can now ... connect.

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 6 of 10

Hi @DaveLock 

 

Please can you retest and let us know if everything is working ok now?

 

Thanks

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 7 of 10

Hi

 

If you start your own thread (new message), we’d love to help.

 

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

 

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl


 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 8 of 10

Any chance you can pass my one to the same team please for a fix?

KC
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Karl-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi

 

I've passed this across to our devices teams to fix in the interim.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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