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Broadband help

For queries about your TalkTalk broadband service.

Cisco AnyConnect workplace VPN

erinmay3
Repeat Guest
Private Message TalkTalk
Message 17 of 17

Unable to connect to my workplace VPN, last able to connect on Friday 13th, haven’t been able to connect yesterday or today. Router was reset and no change. Ethernet cable doesn’t work. I can connect to the vpn using my mobile hotspot so it’s broadband that’s the issue. IT tried everything on their end and everything looks okay.

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16 REPLIES 16

Message 1 of 17
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erinmay3
Repeat Guest
Private Message TalkTalk
Message 2 of 17

IKEv2/IPsec NAT-T

5.0.03072 

Message 3 of 17

Hi @erinmay3 

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

 

Thanks

 

Michelle

 

Message 4 of 17

Hi steve,

 

Did you create a separate topic as I can't see this?

 

Thanks

 

Michelle

 

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Message 5 of 17

Done 🙂

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Message 6 of 17

Hi @steve_optiko 

 

I'm sorry to hear this. Please can you create a separate topic and we can look into this for you.

 

Thanks

 

Michelle

 

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Message 7 of 17

Hi, my partner is having the same issue. She has not been able to connect for a day or two using Cisco Anyconnect. Can you help please?

 

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Message 8 of 17

Hi @erinmay3 

 

I'm so glad to hear this, thanks for letting me know.

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erinmay3
Repeat Guest
Private Message TalkTalk
Message 9 of 17

Hi @Debbie-TalkTalk this is working now thank you

Message 10 of 17

Hi @erinmay3 

 

I've made a change, please can you retest this morning?

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Message 11 of 17

Hi erinmay3

 

Apologies for this. I will speak to our Devices Team now.

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erinmay3
Repeat Guest
Private Message TalkTalk
Message 12 of 17

Hi @Chris-TalkTalk i have just retested but still not working 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 13 of 17

Hi erinmay3,

 

Our Devices team have made some changes, can you please retest and let us know how you get on


Chris

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Message 14 of 17

Hi @Stoney3 

 

Our Devices Team are still working to resolve this, however if you could create your own topic then we can also raise this over for you too to our Devices Team.

 

Thanks

 

Michelle

 

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Stoney3
Sightseer
Private Message TalkTalk
Message 15 of 17

Any update on this, or a link to more information? 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 16 of 17

Hi @erinmay3 

 

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

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