For queries about your TalkTalk broadband service.
on 17-09-2024 10:12 AM
Unable to connect to my workplace VPN, last able to connect on Friday 13th, haven’t been able to connect yesterday or today. Router was reset and no change. Ethernet cable doesn’t work. I can connect to the vpn using my mobile hotspot so it’s broadband that’s the issue. IT tried everything on their end and everything looks okay.
on 24-09-2024 09:48 AM
on 24-09-2024 09:44 AM
IKEv2/IPsec NAT-T
5.0.03072
on 24-09-2024 09:20 AM
Hi @erinmay3
Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?
Thanks
Michelle
on 19-09-2024 02:37 PM
Hi steve,
Did you create a separate topic as I can't see this?
Thanks
Michelle
on 19-09-2024 01:10 PM
Done 🙂
on 19-09-2024 12:59 PM
I'm sorry to hear this. Please can you create a separate topic and we can look into this for you.
Thanks
Michelle
on 19-09-2024 12:58 PM
Hi, my partner is having the same issue. She has not been able to connect for a day or two using Cisco Anyconnect. Can you help please?
on 19-09-2024 09:44 AM
on 19-09-2024 09:22 AM
Hi @Debbie-TalkTalk this is working now thank you
on 19-09-2024 07:59 AM
on 19-09-2024 06:34 AM
Hi erinmay3
Apologies for this. I will speak to our Devices Team now.
on 18-09-2024 10:10 PM
Hi @Chris-TalkTalk i have just retested but still not working
on 18-09-2024 03:38 PM
Hi erinmay3,
Our Devices team have made some changes, can you please retest and let us know how you get on
Chris
Chris, Community Team
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on 18-09-2024 01:17 PM
Hi @Stoney3
Our Devices Team are still working to resolve this, however if you could create your own topic then we can also raise this over for you too to our Devices Team.
Thanks
Michelle
on 18-09-2024 01:14 PM
Any update on this, or a link to more information?
on 17-09-2024 10:47 AM
Hi @erinmay3
I'm really sorry about this.
Our Devices Team are currently looking into this issue and I should have further updates later today.
I will post back on this thread.
Thanks