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Broadband help

For queries about your TalkTalk broadband service.

Cisco VPN

Scotty25
First Timer
Private Message TalkTalk

on ‎19-09-2024 11:20 PM

Message 6 of 6
  • I haven’t had internet access on my works laptop since Tuesday. The IT Techs at work say that Cisco VPN is not working through the router and it relates to a Firmware update on the router. Could an update be sent to the router to resolve the issue?
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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎23-09-2024 08:41 AM

Message 1 of 6

Hi @Scotty25 

 

Thanks for the Private Message confirming that this issue is now resolved 🙂

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎23-09-2024 06:58 AM

Message 2 of 6

Hi @Scotty25 

 

Thanks for updating your Community Profile.

 

I've made a change to your router firmware, please can you retest?

 

Debbie

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fr8ys
Community Star
Private Message TalkTalk

on ‎20-09-2024 10:36 PM

Message 3 of 6

Please update your profile as requested so staff can trace your account.

 

I will remove your duplicate thread to avoid confusion.

 

Please note staff are not back until monday to process your request.

 

Please post back when you have updated your profile.

 

Thank you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎20-09-2024 06:41 AM

Message 4 of 6

Hi @Scotty25 

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-09-2024 11:23 PM

Message 5 of 6

Add your account details in your community forum profile and staff should be able to tweak the firmware for you during the day, @Scotty25.

 

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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