Cisco any connect vpn won’t connect

[Sam_C1993]

I cannot connect to my work laptop via the vpn, it’s coming in with an error saying could not connect to server, please can someone look into this

[Debbie-TalkTalk]

Hi @Ankitha 

Please can you create a topic here  Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

[Ankitha]

Hi TalkTalk,

I am very disappointed with the service. I have been facing issues with my connection for the past two weeks. I am unable to use my Wi-Fi for work; when I connect to Wi-Fi, only Microsoft Teams works, but Cisco Secure Client does not connect at all. However, when I use my mobile hotspot, everything works perfectly. For the last two weeks, I have had to rely on mobile data to get my work done.

Please look into this matter urgently.

REMOVED

[Debbie-TalkTalk]

Hi @Sam_C1993 

I'm so glad to hear this, thanks for letting me know.

Debbie

[Sam_C1993]

Thank you, that's worked straight away!

[Debbie-TalkTalk]

Hi @Sam_C1993 

Thank you. I've now made a change to your router firmware, please can you retest?

[Sam_C1993]

I have added my details

Cisco Secure Client 5.0.00704  

(Wed Sep 25 11:55:37 2024)

Transport Information

Protocol: IKEv2/IPsec NAT-T

[Debbie-TalkTalk]

Hi @Sam_C1993 

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?