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Cisco any connect vpn won’t connect

Sam_C1993
First Timer
Private Message TalkTalk
Message 6 of 6

I cannot connect to my work laptop via the vpn, it’s coming in with an error saying could not connect to server, please can someone look into this

Sam
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5 REPLIES 5

Message 1 of 6

Hi @Sam_C1993 

 

I'm so glad to hear this, thanks for letting me know.

 

Debbie

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Sam_C1993
First Timer
Private Message TalkTalk
Message 2 of 6

Thank you, that's worked straight away!

Sam

Message 3 of 6

Hi @Sam_C1993 

 

Thank you. I've now made a change to your router firmware, please can you retest?

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Sam_C1993
First Timer
Private Message TalkTalk
Message 4 of 6

I have added my details

 

 

Cisco Secure Client 5.0.00704  
(Wed Sep 25 11:55:37 2024)
 
Transport Information
Protocol: IKEv2/IPsec NAT-T

 

 

Sam

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi @Sam_C1993 

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations? 

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