Ciscp VPN not working

[VickiL]

Hello

I have been unable to work from home due to the above issue which I understand is a known Talktalk issue, please can Talktalk advise if this is being fixed and the timescale for this as I will need to change broadband provider if you cannot provide facilities to allow me to work from home.

Vicki

[Debbie-TalkTalk]

Hi @VickiL 

That's great, thanks for letting me know 🙂

Debbie

[VickiL]

Yes it’s working now thanks for your help!

[Debbie-TalkTalk]

Hi @VickiL 

Is everything working ok now?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

[Debbie-TalkTalk]

Hi @VickiL 

Ok, no problem 🙂

If you do experience any further issues then please let us know here.

Thanks

Debbie

[VickiL]

Thanks, I'm working in the office currently but will check when I get home

[Debbie-TalkTalk]

Hi @VickiL 

Is everything working ok now?

[Debbie-TalkTalk]

Hi @VickiL 

Thank you 🙂

I've made a change to your router firmware, please can you keep the router powered up whilst the firmware is updating.

Debbie

[VickiL]

Done

[Debbie-TalkTalk]

Hi @VickiL 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look for you.

Thanks

Debbie