CityFibre Cancellation

[MLee23]

Hi,

I've moved into my new property on 23/03/2023, and have been trying to get broadband. However we keep being told by internet providers and CityFibre that there is still an active line at our address.

We have already spoken to the previous owners who confirmed to us they have informed TalkTalk of the situation. Furthermore they have already got TalkTalk up and running at their new address. Therefore we are confident that all that needs to be done from their side has been done.

With WFH being my main way of working, it's becoming an increasing issue. Please can someone help us.

Kind regards,

Manny

[Arne-TalkTalk]

Hi MLee23

City Fibre have advised the full cease was completed on the 24th April. 

[MLee23]

Thank you! Where do we go from here, would you be able to confirm if the line has been ceased, therefore freeing us up to order broadband?

[Arne-TalkTalk]

I will ask our provisioning team to contact City Fibre

[MLee23]

Hi,

The previous owners and CityFibre definitely confirmed TalkTalk as the provider. Their surname was Younan.

Kind regards,

Manny

[Arne-TalkTalk]

Hi MLee23

I have searched on the post code you have given and as far I can see we have not provided a service to that address, what was the surname of the previous owner?

[MLee23]

Thank you, I've added my address now but I don't own a landline telephone so I might have to see if I can find a way to do that.

[Gliwmaeden2]

If you have not yet managed an order, @MLee23, nevertheless complete your community forum profile details at least with the home address of your new property.

If the line is active, plug in a phone: don't use it for your own phone calls but dial 17070, and the live number will be read back to you. 

Add that in Personal information. PRIVATE NOTES (at the end of that section). SAVE CHANGES. 

Staff will be able to check the status of the line during the week. They are not on here at weekends.