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Message 3 of 3

Re: XXXXXX

Hi,

I am moving out of my current house of XXXXXX at the end of July.

i want to close my account with you please,

last time you charged me twice and I haven’t received the refund yet!

My account is also in credit of £10.

Regards,

Mehdi Dehnavi

2 REPLIES 2

Message 1 of 3

I have removed your address from public display, as otherwise the whole world will know it's a vulnerable property when you move.

That sort of information should only be in the profile area of the community.

If there's a residual amount in credit after your final bill is issued, you need to claim it back via My Account. Leave your Direct Debit details in place to facilitate this.

Gliwmaeden2, a fellow customer.

Message 2 of 3

Hi,

You cannot close your account on the forum. Staff hete have no authority to do so, neither do Chat who will arrange a call back so you will be best to phone and speak to the Loyalty team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).