Unless your router is faulty your existing one will continue to work and does not need replacing.
The infrastructure used by Shell was provided by TalkTalk so no upgrade is needed.
If you have an issue with your broadband then you will be best to raise it here so staff can look into and run diagnostics.
Commercially, it would not be viable for TalkTalk to replace all Shell routers when they are working.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
