Hi Ive been without my Company VPN access since Thursday 5th sept after dealing with my company IT dept first and after an uninstall / install and a rebuild i still had the same problem no VPN access. Confirmed that my company VPN works on Virgin, o2, and Tesco Mobile Hotspot on my phone. Ive spoken to 8 different people as i was passed around and held repeated conversation about my situation multiple times. Unable to get past 1st line to 2nd or 3rd as this feels like a change has been made on the talktalk infrstructure. No one asked me for the DNS name... so unsure how a resolution was going to be made. Lots of agents stating AUP at me .. My line has worked for over a 15 years and the last connection i had was the 22nd of AUg .I have escalated to the CEO office on the 10th still no call from them, It appears that every time i ask if there has been any progress the CEO for call back date is pushed back. I have taken matters into my own control as i cant wait for Talktalk. ive booked an installation from another provider.
