Confirmation of replacement router despatch

[weeEff76]

Good Evening

I ‘chatted’ with Technical Support yesterday evening regarding a broadband fault and they were able to test and confirm that my router was faulty and that a new one would be sent to me. 
I’ve checked My Account today and a Wi-Fi Hub shows as a ‘pending order’ but when I click on the link there is no further information - indeed the page suggests that there are no ‘Open Orders’. 
Is there something else I can do to confirm despatch?

[Chris-TalkTalk]

That's great, thanks for letting me know

Chris

[weeEff76]

Hi

Im happy to confirm that I have my replacement router. 
Delivered by Yodel Saturday evening - WiFi ‘up and running’ again in less than 48 Hrs. since reporting fault. Very pleased with service received. 

[Chris-TalkTalk]

Hi weeEff76,

Have you received your router yet?

Chris

[weeEff76]

Hi Gliwmaeden2.
I appreciate your response and for the ‘heads up’ regarding Staff not being back ‘til Monday! I’ll try your suggestion tomorrow. 

P.S You’re a ‘good omen’!! I’ve just received an email from Yodel saying my package is on its way!! Thank you. 

[Gliwmaeden2]

Just use Chat or phone 03451 720088 after 9am Saturday, @weeEff76.

Staff will not be back on here before Monday.