Connection timed out

[tubby885]

My router dashboard says my internet is on and my devices are connected but when I try to search,the progress bar reaches 10%ish and stops.

After about 10-15 secs I get a message saying connection timed out.

I've tried four different browsers and different devices without success.

Could it be my router settings?

I've had internet anout four weeks but can't use it . . .

[Mandisa-TT]

Perfect! @tubby885, I will need for you to double check if this matter only occurs on one device or is currently affecting all devices. Please confirm with feedback once done. 

[tubby885]

I'm home

[Mandisa-TT]

Not a problem, let me know when you are at home and we will proceed.

[tubby885]

I will be at home at 11.00 hrs,thanks . . .

[Mandisa-TT]

Hi @tubby885 I will be able to run checks for you, are you at home to be able to proceed?

[Divsec]

Hi @tubby885 I really don't know but the team here should be able to do a whole bunch of checks for you to get you up and running.

[tubby885]

Hi @Divsec 

My previous problem was that i was getting a message telling me to sign into my network and I couldn't sign in to my router[are these the same?].

Now I can sign in to my router which says i'm connected but still no internet with wifi or ethernet cable . . . 

[Divsec]

Hi @tubby885 your post has been escalated although it rather looks like a continuation of your earlier thread.