Continual loss of Internet

[Squelch#62]

My router is Blicking on and off every 10-15 minutes for the last 3days.have done the home checks several times and am completely fed up with them. They don't seem to care. Going to change providers. Absolutely disgusting way to treat a customer of over 12yrs and also have mental health issues which they know. 

[ferguson]

@Everton67! 

If you start your own topic (click here), the support team will be happy to help.

[Everton67!]

My internet is still not working . We are not at all technical and struggling to sort this

[Debbie-TalkTalk]

Hi Squelch#62

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

Have we recently sent you a replacement router for testing?

[ferguson]

No worries.

[Squelch#62]

Thank you Fergus on. I did not know. 

[ferguson]

@Squelch#62 

I have removed your phone number, you should never post such details on a public forum. Do as Debbie asked and enter it in your community profile where nobody has access apart from you and TalkTalk, click here. 

[Squelch#62]

*removed for security*

[Debbie-TalkTalk]

Hi Squelch#62

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie