For queries about your TalkTalk broadband service.
on 04-11-2024 06:49 PM
I have had the same router for at least 10 years now and I think it has now finally given up the ghost and stopped working. It hasn't worked brilliantly for a while now and I'm not sure if that's because was so out-of-date or because it was dying. Anyway, it now won't work at all. I've tried resetting and switching off etc and nothing works.
Can I get a new one please?
on 08-11-2024 07:54 AM
Hi @KathleenH
I'm showing the router delivered. Please let us know here if you need assistance with anything else.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 07-11-2024 02:08 PM
on 06-11-2024 08:21 AM
Hi @KathleenH
I've sent you a PM with the Tracking number for your router.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 05-11-2024 02:09 PM
Good afternoon,
We'll check back in with you in 48hrs to see how you're getting on 🙂
Thanks
Michelle
05-11-2024 02:07 PM - edited 05-11-2024 02:07 PM
That's wonderful. Thank you for the rapid response.
on 05-11-2024 07:11 AM
Hi @KathleenH
I'm sorry to hear this.
I've ordered you a replacement router, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
on 04-11-2024 06:59 PM
You've come to the right place, the support team here should pick this up and respond tomorrow.