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Broadband help

For queries about your TalkTalk broadband service.

D-Link broken

Rcl29
Sightseer
Private Message TalkTalk

on ‎17-01-2025 08:37 PM

Message 4 of 4

Hi folks, looking for some help. My D-Link has stopped working. The receiving unit is still operational but the base unit will not power on, meaning the receiving unit doesn’t work. 

I have tried the base unit in a few different plug sockets but it’s dead. How can I go about getting a replacement? 

Thanks in advance! 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Rcl29

on ‎20-01-2025 08:24 AM

Message 1 of 4

Hi

 

TalkTalk no longer provide powerline adapters.  these were older technology used when connecting up the older youview TV boxes.  As the new TV Hub will work over Wi-Fi, TalkTalk no longer have stock or provide any powerline adapter.

 

Thanks  

Karl. 

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Rcl29
Sightseer
Private Message TalkTalk
In response to ferguson

on ‎18-01-2025 06:56 PM

Message 2 of 4

Thanks for the advice ferguson - I've updated my profile now and will hopefully get an idea of next steps from the support team this week. 

ferguson
Community Star
Private Message TalkTalk

on ‎17-01-2025 11:17 PM

Message 3 of 4

I honestly don't know if TalkTalk provide powerline adapters any more. But if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday. 

 

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