DG8041W router keeps dropping connection/restarting intermittently

[rich_b]

Hi there,

Over the last few weeks, my router has become unstable causing frequent loss of connection.

On further investigation, I am seeing the following error in the router log when the issue happens:

2024-02-27 19:34:23 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Please can you help.

Many thanks,

Rich

[Debbie-TalkTalk]

Hi Rich

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[rich_b]

Hi Debbie,

Apologies for the late response. 

I've had no connection issues since the update - thanks for your help, much appreciated. 

Many thanks,

Rich

[Debbie-TalkTalk]

Hi @rich_b 

How's the connection been since the change to the router firmware yesterday?

[Debbie-TalkTalk]

Hi Ritchie

How's the connection been since my last post? (just before 12)

[Debbie-TalkTalk]

Hi Ritchie

Thank you 🙂

Our Devices Team have just made a change to your router firmware. Please can you monitor the connection this afternoon and let me know if you do experience any further issues?

Debbie

[rich_b]

Hi Debbie,

I've updated my profile details. If you need anything else please let me know. 

Thanks, 

Ritchie

[Debbie-TalkTalk]

Hi rich_b

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[ferguson]

No worries, I just happened to be here at the time.  🙂

[rich_b]

Wow, thanks for the speedy response, thank you!

[ferguson]

I think you are going to need a new router. I have flagged this up to the support team for you.