Broadband help

Kevros · ‎01-02-2024

Having run a download test which is giving me a download speed of 8Mps on each of my devices there is a mesage stating that a device with the code "68:98:87:51:C6:AF" is using an inordinate amount of download speed. I cannot identify this device.

Having searched the internet it comes up with with a MAC address of Amazon Technologies. But a further search comes up with a message "No assignment".

Can anyone help.

N.B. I am a technophobe!

Karl-TalkTalk · ‎01-02-2024

Hi

can you add your home phone number or account number to your 'Community Profile' so I can take a look at your connection.

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Kevros · ‎01-02-2024

Sorry for the delay. We have an Amazon firestick but when it was disconnected it did not appear to make any difference.

Debbie-TalkTalk · ‎01-02-2024

Hi Kevros

Just to confirm, do you have any amazon devices? (echo, fire sticks, tablets, cameras, etc)

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Broadband help

Device slowing up download speed