Devices struggling to connect to wifi

[Lola1864]

I have a Sagemcom Fast 5364 hub and over the last few days certain devices have struggled to connect to the wifi whilst others have been ok. A line test has been fine, we have powered off and on again numerous times and the situation is getting worse.  Does anyone have any suggestions?

[Debbie-TalkTalk]

Hi Lola1864

I'm so glad to hear this.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[Karl-TalkTalk]

Hi Lola

Glad the new router has helped.

If you can return the old one, that would be great.

Thanks  

Karl. 

[Lola1864]

Hi Debbie 

The new router was delivered today. I've set it up and normal service has resumed.  We now have our WiFi back on all devices. Shall I return the faulty one in the returns envelope?

Many thanks for your help 

Lola

[Debbie-TalkTalk]

Hi Lola

Thank you 🙂

Debbie

[Lola1864]

Thanks Debbie 

I shall update you when it arrives and I have set it up.

Thanks Lola

[Debbie-TalkTalk]

Hi Lola

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Lola1864]

Hi Michelle 

Yes please send me a replacement router to test. The current one is still only flashing orange with no Internet at all.

Thanks 

Lola

[Michelle-TalkTalk]

Hi Lola,

Thank you. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes?

Thanks

Michelle

[Lola1864]

Hi Michelle 

I have now updated my profile with my Talktalk landline number 

Lola

[Michelle-TalkTalk]

Hi Vikki,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Lola,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Vikki1995]

Hiya. Since early hours this morning my Internet has been messing around same with onlt certain things connecting and then a few hours late after i turned power off and back on i can no longer get it to work and it just flashes orange continuously.  

[Lola1864]

By way of an update, powering off and on no longer reboots the modem. Now all I have is a flashing orange light and no Internet at all. Does this sound like the modem is faulty?

[Lola1864]

Hi Chris

No it doesn't seem to make any difference on the location of the device 

Lola

[Chris-TalkTalk]

Hi Lola,

Does it make any difference how close the device is to the router?

Chris