Devices unable to connect to wifi

[EvansI]

Over the last week my talktalk router seems to have developed a fault where devices disconnect from wifi and are unable to reconnect. The only way to resolve the issue is to restart the router, however after a few hours the devices are again kicked off and can't reconnect.

[KeithFrench]

Hi @Florence2503! 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[Florence2503!]

Unable to connect WiFi and unable to contact talktalk 

today at 13.01pm

[Gliwmaeden2]

@Sasif, please start your own thread.

Return to the message board and click on start a topic. 

Staff will reply after the weekend. 

Also ensure that you have completed your community forum profile details by going via your avatar/name; settings; drop down menu.....Personal Information. SAVE CHANGES. This is for staff to identify your account. 

[Sasif]

I am having the same issue with my router too. Can a replacement router be sent to me as well please?

[Debbie-TalkTalk]

Hi EvansI

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[EvansI]

Hi Debbie,

The replacement router is working fine.

[Chris-TalkTalk]

OK thanks 🙂

[EvansI]

Hi Debbie,

The router arrived. I'll let you know once I've set it up.

[Debbie-TalkTalk]

Hi EvansI

Ok thanks for letting me know.

You should hopefully receive this today or tomorrow.

Debbie

[EvansI]

Hi Debbie,

Not yet.

[Debbie-TalkTalk]

Hi EvansI

Have you received the router?

[Debbie-TalkTalk]

Hi EvansI

Thank you 🙂

Debbie

[EvansI]

Thanks Debbie. I'll let you know as soon as it arrives

[Debbie-TalkTalk]

Hi EvansI

Thanks for your reply.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[EvansI]

Hi Debbie,

I connected up an old router last night (as I work from home).

I even tried doing a factory reset of the WIFI Hub via the physical button on the back of the router, it didnt seem to respond to the button press.

Are you able to send a replacement WiFi Hub?

[Debbie-TalkTalk]

Hi EvansI

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults.

Would you like me to send a replacement router for testing?

[KeithFrench]

Hi @EvansI 

Alas, cs 5001 is part of Sagemcom's address. You either have the 5364 or 5464. Either way, now that the light is flashing orange, that changes everything. Have you tried it in the test socket behind the master socket's removable faceplate (if you have that design)?

In the meantime, I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

[EvansI]

Its a sagecom cs 50001.

It still has a orange LED cant connect over wifi or wired now (cant even connect to the admin UI over a wired connection).

[martswain]

There are 3 HUBs from 2 manufacturers.

It will either be from Huawei or Sagemcom, please look at the label for the EXACT model number.

[EvansI]

Its not an environmental issue. There are no neighbouring devices on the same channels, it effects both 2.4GHz and 5GHz devices, and like I said a reboot of the device would resolve the issue temporarily.

The router also seems to be developing new issues. I've just switched on a laptop which could connect to the WiFi but was reporting no internet. I've logged onto the router and in the list of devices the laptop is listed but with no ip address. I've rebooted the router and now it has a flashing orange LED!

My router is the flagship "WiFi hub".