Diasble Wi-Fi Optimisation on my Sagecom router please

[mshaun55]

Please can someone disable Wi-Fi Optimisation on my Sagecom router?

[Debbie-TalkTalk]

Hi mshaun55

Thanks for your reply and I'm glad to hear that the connection has improved.

The WIFI optimisation is enabled on all lines unless the customer specifically requests for this to be switched off. I will however pass on your comments to our Products Team.

Thanks again.

Debbie

[mshaun55]

The connection is a lot better thanks.

I do have a question. Is it not possible to switch off Wi-Fi optimisation for all users? It seems like a large number of users request for this to be disabled. I was thinking it may be worth swapping this around so users have to request for Wi-Fi optimisation to be switched on instead.

[Debbie-TalkTalk]

Hi mshaun55

How's the connection been since the WIFI optimisation was switched off?  

 Thanks

[Debbie-TalkTalk]

Hi mshaun55

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks

Debbie

[Skynet_TX]

Hi @mshaun55,

The support team here will be able to do this for you when they return tomorrow.