Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Disable WiFi channel optimisation

Thomas_H
First Timer
Private Message

on ‎19-11-2023 02:38 PM

Message 8 of 8

My WiFi settings keep 'optimising' to channel 36 which has other visible networks. I have changed it several times to more open channels but the router keeps resetting it back to channel 36 each day.

0 Likes
7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎28-11-2023 07:50 AM

Message 1 of 8

Hi Thomas_H

 

How's the connection been since the WIFI optimisation was switched off?

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Thomas_H

on ‎27-11-2023 06:57 AM

Message 2 of 8

Hi Thomas_H

 

Sorry for the delay.

 

The WIFI optimisation has now been switched off. Please let us know how the connection compares.

 

Thanks

 

Debbie 🙂

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to Thomas_H

on ‎24-11-2023 08:13 PM

Message 3 of 8

It will have to wait until Monday now as the support team won't be back online until then, just to let you know. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Thomas_H
First Timer
Private Message

on ‎24-11-2023 08:09 PM

Message 4 of 8

I have added the phone number to my community account. Is it possible to configure the optimisation now?

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎21-11-2023 07:03 AM

Message 5 of 8

Hi Thomas_H

 

Do you still need help with this?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎20-11-2023 07:05 AM

Message 6 of 8

Hi Thomas_H

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then switch the WIFI optimisation off for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-11-2023 04:14 PM

Message 7 of 8

Staff can set to switch off wi-fi "optimisation".

 

It will need to be done whenever there's a firmware upgrade or a factory reset of your router. 

 

Please ensure that you have completed your community forum profile details for TT staff to identify your account. 

 

Go via your avatar/name; settings; drop down menu; Personal Information. If no landline number, add your account number. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026