Disable WiFi channel optimisation

[Thomas_H]

My WiFi settings keep 'optimising' to channel 36 which has other visible networks. I have changed it several times to more open channels but the router keeps resetting it back to channel 36 each day.

[Debbie-TalkTalk]

Hi Thomas_H

How's the connection been since the WIFI optimisation was switched off?

Thanks

[Debbie-TalkTalk]

Hi Thomas_H

Sorry for the delay.

The WIFI optimisation has now been switched off. Please let us know how the connection compares.

Thanks

Debbie 🙂

[ferguson]

It will have to wait until Monday now as the support team won't be back online until then, just to let you know. 

[Thomas_H]

I have added the phone number to my community account. Is it possible to configure the optimisation now?

[Debbie-TalkTalk]

Hi Thomas_H

Do you still need help with this?

[Debbie-TalkTalk]

Hi Thomas_H

Please can you add your name and TalkTalk landline number to your Community Profile, we can then switch the WIFI optimisation off for you.

Thanks

Debbie

[Gliwmaeden2]

Staff can set to switch off wi-fi "optimisation".

It will need to be done whenever there's a firmware upgrade or a factory reset of your router. 

Please ensure that you have completed your community forum profile details for TT staff to identify your account. 

Go via your avatar/name; settings; drop down menu; Personal Information. If no landline number, add your account number. SAVE CHANGES. 

Staff reply during the day, Monday to Friday.