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Broadband help

For queries about your TalkTalk broadband service.

Does TalkTalk block websites like www.reddit.com?

Martin84
Whizz Kid
Private Message TalkTalk
Message 28 of 28

I find that whenever I use my TalkTalk account to try to access www.reddit.com, that I am presented with the message:

This site can’t be reached

The connection was reset.

Try:

ERR_CONNECTION_RESET
 
Is TalkTalk blocking www.reddit.com at all? I do not believe that I use the various HomeSafe or other security tools TalkTalk provides. I am also connecting directly to TalkTalk via a router supplied by them, and am not using any proxy or VPN.

This problem occurs regardless of the browser I use.
 
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27 REPLIES 27

Billx
Insightful One
Private Message TalkTalk
Message 1 of 28

 https://www.reddit.com/r/london defaults to https://www.reddit.com

 https://np.reddit.com/r/london/ goes to exactly https://np.reddit.com/r/london/ 

So, yes, they seem to be different domains

and my system goes to either, with no issue.

 

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Message 2 of 28

Thank you for letting us know @Martin84 :).

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Martin84
Whizz Kid
Private Message TalkTalk
Message 3 of 28

Thanks to the respondents but this issue has now been identified.

 

I had thought that this might have been a case of TalkTalk blocking https://www.reddit.com/r/london

 

Rather, I have found out that it is necessary for me to use addresses like https://np.reddit.com/r/london/

 

So, perhaps others will find this post useful.

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Message 4 of 28

We will get back to you once we have feedback

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Message 5 of 28

I have escalated this for you, please bear with us as we look into it, thanks.


 

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Message 6 of 28

@amahle-TT Does this seem like an issue with TalkTalk or something else entirely?

 

I have checked Windows Firewall settings and sundry other applications. But the problem affects all browsers on the two PCs I use to connect to TalkTalk. The router settings do not indicate anything being wrong either.

 

Of the websites I use normally, it is only https://www.reddit.com that seems to be affected in this way. Hence, my query about TalkTalk blocking websites.

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Message 7 of 28

I have escalated this for you, please bear with us as we look into it, thanks.

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Message 8 of 28

Thank you for confirming.

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Message 9 of 28

@amahle-TT I could access https://www.reddit.com without any problems at all.

 

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Message 10 of 28

you were able to open the site before?

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Message 11 of 28

@amahle-TT This must have started about three weeks ago.

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Message 12 of 28

Please confirm when did you start experiencing this issue, is it the first time happening ?

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Message 13 of 28

Thank you, bear with me as we are looking into this for you.

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Message 14 of 28

@amahle-TT An interesting idea concerning AdBlock. But switching it off does not change anything.

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Message 15 of 28

Please confirm if you have Ad Blocker on.

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Message 16 of 28

@amahle-TT The message I see is described in the first post I made to this thread. I see nothing that explicitly states that https://www.reddit.com is being blocked.

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Message 17 of 28

Thank you, do you see a blocked webpage notification message when attempting to access the site you experience problems with?

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Message 18 of 28

@amahle-TT No. I have nothing of this nature. 

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Message 19 of 28

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

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Message 20 of 28

@amahle-TT Yes. I am currently at home.

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